We all know how exciting it is to receive a parcel full of Sewing/Knitting goodies and because of this, we make sure all of our parcels are sent same day as far a possible Monday - Friday if placed before 3pm.
Parcels sent to the UK that are over £50.00 receive Free Postage
We accept returns provided the item being returned is in its original condition, within 14 days of purchase.
Any items purchased in our Sale Section or at Sale Price cannot be returned.
Please note that unless an item is faulty or damaged, the buyer is responsible for paying the return postage costs.
Faulty or Damaged Items
If an item arrives damaged or is faulty, then we will replace the item or refund the price of the item.
Please notify us within 14 days if your order is faulty, damaged or incomplete
Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
CancellationsFor your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
Customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or telephone to cancel the order before the cancellation time period has expired.
If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our return address at your own cost.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
The supply of goods that are made to the customer's specification or are clearly personalised.