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DELIVERY AND RETURNS
We aim to provide a quick delivery by dispatching orders placed before 3pm on the same day.
Delivery is by Royal Mail 1st class post (UK) and is based on the weight and size of the order
Orders in the UK over£20 are sent by Royal Mail1st class recorded delivery.
Royal mail Airmail ( Europe and rest of the world) overseas orders over£20are sent by courier or by Royal Mail tracked services.
UK orders over £50, are posted free of charge.
Buttons, ribbons and felt uk- £1.45 for unlimited amounts Europe - £3.50 for unlimited amounts Row - £4.95 for unlimited amounts
UK orders Over £50 are Free Post
WOOL - UK £0.50 - £19.99 - £2.99,1st class Royal Mail £20.00 - £49.99 -£3.80- 1st class royal mail recorded delivery over £50 -Free delivery
Postage Rates are calculated according to weight and size of parcel but roughly equate to the following amounts:-
UK Europe Rest Of World ORDER VALUE £0.00 - £4.98 £1.45 £3.50 £4.95 £4.99 - £19.99 £2.99 £3.50 £4.95 £20.00 - £24.99 £3.80 £9.95 £14.95 £25.00 - £35.00 £3.80 £9.95 £14.95 £35.00 - £50.00 £3.80 £9.95 £14.95 £50.00+ £0.00 £14.95 £19.99
We accept returns provided the item is returned in its original condition within 14 days of purchase.
Unless items are faulty the buyer is responsible for paying the return postage costs.
To return your order, please email us at :- firstname.lastname@example.org
Faulty or Damaged Items
If any item arrives damaged or is faulty, then we will replace the item or refund the price and delivery charge.
Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
Please note that all refunds will be made back to the original card / payal account used to make the purchase.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
Cancellations, returns and refunds
Customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order, and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or telephone to cancel the order before the cancellation time period has expired.
If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
The supply of goods that are made to the customer's specification or are clearly personalised.