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Cancellations, returns and refunds

 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.




DELIVERY & RETURNS
DELIVERY AND RETURNS

We aim to dispatch orders placed before 3pm on the same day wherever possible
Delivery is by Royal Mail 1st class post (UK)
Royal mail Airmail ( Europe and rest of the world)

Uk orders over £50 free of charge

Postage Rates -
                                            UK         Europe     Rest Of World
ORDER VALUE               
£0.00 - £4.98                       £1.20      £3.00       £3.30
£4.99 - £9.99                       £1.60      £3.20       £3.50
£10.00 - £19.99                   £1.80      £3.40      £3.70
£20.00 - £24.99                   £2.90      £4.20       £4.60
£25.00 - £35.00                   £3.50      £5.50       £6.00
£35.00 - £50.00                   £3.50      £6.50       £7.50
£50.00+                               £0.00      £8.00       £9.50


We are happy to accept returns provided the item is returned in its original condition within 14 days
We are committed to selling only high-quality products that we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided the product is in a reasonable, re-saleable condition, ideally with it's original packaging. Unless items are faulty the buyer is responsible for paying the return postage costs.
To return your order, please email us at :- alwaysknittingandsewing@hotmail.com

Faulty or Damaged Items

If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item and delivery charge to you. Please note that we will only refund the delivery charge if the whole order is damaged/faulty.

Refunds

Please note that all refunds will be made back to the original card/payal account used to make the purchase.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.